Frequently Asked Questions There have been quite a few of you that have asked for some general answers to your questions.  Here you will find answers to some of those questions.  If you would like to see something else here please let our know.    We also have a more specific section from our Q&A taken directly from our TM-7PTEL Service Manual 5055.  While these questions are directly related to our PTEL system they do apply to other systems as well.   What is TM7? a. How is it different from TM6 b. How do I program frequencies and channels?    One (1) channel, Ten (10) channels, Thirty-two (32) channels? Can you explain? a. Is the 32-channel option available on the TM7 analog Phonelink® systems?    How far can I change frequencies without retuning?    What frequency bands are available on Telemobile products?    Does Telemobile offer unlicensed spread spectrum equipment?    What are the physical differences between TM6 and TM7 products?    What other changes and improvements are there in the TM7 over the TM6?    Is there an outdoor/weatherproof enclosure available?    Can your system support payphone?    Can your system support caller ID? a. Is Telemobile's Caller ID Enabled PHONELINK System Compatible with "Off-The-Shelf" Caller ID Displays?    Are you ISO 9001 registered? a. What is the Difference Between ISO 9001 vs. ISO 9002 vs. ISO 9003    Are your catalogs available on-line? a. Do you have "White Papers" or "Application Notes" on your solutions? b. How can I download your product material?    Is product training available?    What full systems planning training do you offer?    Where is my local sales office? a. Who is my sales manager? b. How do I contact them?    Do you have foreign language brochures available?    How do I get my company listed on the www.Telemobile.com website as a reseller?    What computer programs are available to assist in system planning? 1. What is TM7 and how is it different from TM6? TM7 is an all new updated transceiver design for our duplex radio telephone and Phonelink® products. Some of the technical highlights are that the product is more stable, draws less current, is easier to tune and is now programmed via external PC computer program - not a separate prom that needs to be thrown away if the frequencies need changing. top 1.b. How do I program frequencies and channels? Telemobile's new TM7 series products are programmed (both frequency channel and many other options and variables) by an external PC running our TM-PC7 software program. The TM-PC7 software program is integrated into our SPS (System Planning Software) that is available from the "customer" section of our download library (password protected). 2. One (1) channel, Ten (10) channels, Thirty-two (32) channels. Can you explain? The TM7 point-to-point Phonelink® systems now come standard with 1-10 channels pre-programmed. If only one channel (frequency pair) is needed this will be programmed in channel #1. Nine additional channels are available in the standard product at no additional cost. You can add these frequencies later via computer software. The 32 channel option requires an internal hardware reconfiguration. However, the external software that is used to program is the same. You just need to check the box indicating 32 channels are required. There is a cost to expand from 10 channels to 32 channels. There is no cost savings for only 1 channel vs. all 10. 2.a. Is the 32-channel option available on the TM7 analog Phonelink® systems? TM7 analog single line systems (PTEL and E&M links) and the back-to-back duplex repeaters for each are designed for a maximum of 10 preprogrammed channels only. top 3. How far can I change frequencies without retuning? Telemobile's full duplex Phonelink® systems have different internal modules (transmit, receive, power amplifier, etc). Each of these modules has a relatively wide frequency tolerance, however, they go through an internal duplexer so that the TX and RX signals can be used by a single antenna. The general tuning bandwidth of the internal duplexer is 400KHz. Frequencies within these 400KHz will work without any retuning required. For example, a one channel Phonelink® with a transmitter tuned at 465.500 can be reprogrammed to 465.300 or up to 465.700. Each module (transmitter, duplexer, receiver, etc.) can actually cover a frequency band of 20-40MHz depending on the exact frequency. While most of the components on each module are the same from band to band there are some slight differences to optimize the performance for the exact frequency needed. The bands are overlapping. top 4. What frequency bands are available on Telemobile products? Telemobile offers our products in frequencies of 74-88MHz and 136-520MHz. Also products are available in the 1.4 and 2.4GHz bands. The 800 and 900MHz bands are generally reserved worldwide for paging and cellular telephone use. Therefore Telemobile does not offer products in that range. top 5. Does Telemobile offer unlicensed spread spectrum equipment? Telemobile products are "on frequency, licensable" products. We do not offer unlicensed spread spectrum products. Proper use of spread spectrum equipment generally means a low power, short range communication using high frequency equipment. This in contrast to Telemobile's focus of providing rural, long range wireless communications generally in the lower frequencies for better propagation over the distance and terrains that we have to encounter. top 6. What are the physical differences between TM6 and TM7 products? The TM6 and previous generation products were all built on a die cast chassis with transmitter and receiver on separate sides of the chassis requiring you to turn the radio over back and forth to test and tune the unit on the bench. The original (TM6 and earlier designs) were built for full duplex mobile telephone service although our main focus is now in fixed rural telephone applications. The size was approximately the same as a desktop paper in-basket (18.5 x 9.5 x 30.8cm or 7.25 x 2.5 x 12"). The new TM7 physical package is the same for desktop or rackmount configurations. The dimensions are 42 x 9 x 36cm or 16.5 x 3.5 x 14". Separate rackmount brackets are required for mounting in a 19" cabinet. The TM7 package is also easier to service and maintain with all of the circuit cards easily accessible once the cover is removed. top 7. What other changes and improvements are there in the TM7 over the TM6? The TM7 now has a space designed in for internal power supply option. The standard product is 13.8VDC, however, internal modules can be added for 110VAC, 220VAC, 24VDC or 48VDC. top 8. Is there an outdoor/weatherproof enclosure available? Yes, Telemobile offers TM-7ENC outdoor enclosures for the new TM7 series point-to-point Phonelink® systems. This outdoor enclosure takes the standard desktop of rackmount sized product and provides a weatherproof enclosure that includes coax lightning arrestor and two wire phone line protection as standard. The coax (antenna line) and phone line protection devices are available separately, however, they are included as standard in the weatherproof enclosure. top 9. Can your system support payphone? Yes, our point-to-point systems all can support payphone services (12 or 16KHz with or without polarity reversal). Separate modules and/or software are required for each product. Please contact your sales manager for details. top 10. Can your system support caller ID? Yes, Telemobile can support caller ID on some of our products. Because Telemobile controls our own design, development and production we have the ability to address any specific requirement you may have. We have developed a caller ID module for our single line point-to-point system. This captures the caller ID signal coming from the phone company at our exchange unit and then sends it over the air to the remote unit where it can be displayed on any standard caller ID box before the actual telephone connection is made. This feature was designed in based on a phone company request. To date we believe Telemobile is the only company offering caller ID option on a single line wireless Phonelink® system. Telemobile's TM-7PTEL with the Caller ID option added (to the FXO side of the PTEL) is built to the Phone Company Specifications. The installed module listens and grabs the "ID" (phone number) of the calling party (as long as your phone company offers this service). Technically the "ID" is sent from the phone company in-between the 1st & 2nd rings on incoming calls. The "ID" information is then sent over the air to the remote subscriber before the remote answers. Standard caller ID displays built into the phone or as a separate box (as offered by Telemobile) will work just fine. top 11. Are you ISO 9001 registered? Yes, Telemobile is ISO 9001 registered. ISO 9001 standard is the most stringent in the ISO9000 series including design, engineering, manufacturing, assembling and testing. ISO 9002 registration does not cover the design of the product and ISO 9003 does not cover the manufacturing of the product. Therefore a company that is ISO 9002 registered may not have control over their design and could be just an assembly company for someone else and an ISO 9003 company could be just a distribution firm that does not control design or production of the products they are offering. top 12. Are your catalogs available on-line? How can I download them? Yes, Telemobile's catalogs are all available on-line and we also can send a CD Rom digital catalog to you. In order to access our download section you must first receive a password to access the secure area of our website. These passwords are only given out by the sales manager responsible for each region. Please contact your sales manager for any additional support material you may need. It may be faster for us to send e-mail to you with attachments based on your specific requirements. top 13. Is product training available? Yes, product training is available at different levels. Telemobile's basic pricing structure is $1,000 per day per engineer to travel to your location for training, installation or other support related items. In addition to the daily cost there is a per-trip cost as well that is usually $4,000 to cover air travel, logistics, etc. A five day on-site engineer would cost $9,000 total. Factory training is also available for $800 per day for up to three engineers that are visiting at the same time. Travel and per diem expenses are not included. For other sales, marketing and systems planning meetings please contact your sales managers so that arrangements can be made. There is generally no cost for these meetings. top 14. What full systems planning training do you offer? Telemobile offers a FREE weeklong wireless telecommunication systems planning course. One of these courses is usually offered in conjunction with the USTTI (United States Telecommunications Training Institute), a Washington DC based group that uses government funds to subsidize travel and training costs for telecom engineers and officials from developing countries. See www.ustti.org for additional details. Telemobile's USTTI course is usually in June of each year. Telemobile also offers an opportunity to attend these courses privately. We currently offer these course twice a year, one in June and one in October. There is no significant cost required by Telemobile to attend one of these courses, only a small registration fee to cover hotel confirmation and the cost of the training material distributed at the course. top 15. Where is my local sales office?   Who is my sales manager?   How do I contact them? Telemobile has our own offices established worldwide. Our global headquarters location is in Torrance, California (greater Los Angeles area) supporting our activities in the Pacific Rim and all of North, South and Central America and the Caribbean. Our own office in the United Kingdom has two sales managers covering different regions, one is Eastern Europe including Russia and CIS and Western Europe as well as French speaking Africa, the other is English speaking Africa and the Middle East. Telemobile also has our own office in India to coordinate our Asian activity from India to Indonesia. China and the Philippines are coordinated from our headquarters location. You can also check our "Who to Contact" page for more information. top 16. Do you have foreign language brochures available? Telemobile currently has some of our sales material and introduction brochures available in Spanish and Portuguese. Some of our material has also been translated by industry magazines and dealers into French and Russian. We have also have a translated version of our website here. If you have the ability and desire to translate or our brochures or presentations into your own language we are happy to work directly with you. The support material can be created with the same look and feel as the original and we will print them with your own company and contact details to support you in your efforts to promote and sell Telemobile products. top 17. How do I get my company listed on the www.Telemobile.com website as a reseller? Telemobile's sales managers can provide details about our reseller programs. Telemobile offers direct links from our website to your own website as part of our reseller support package and direct e-mail from our website to put you in fast direct contact with potential customers. Telemobile can also provide you a web presence on our website (www.telemobile.com/your-company-name-here/). This will give you direct exposure whether you have your own web page or not. Contact your sales manager for details if you are interested in this program. top 18. What computer programs are available to assist in system planning? Telemobile has created our own internal System Planning Software program (SPS) that is available free of charge to resellers and customers. You can download this program from our DOWNLOAD SECTION. The SPS program is also included on all versions of our CD-ROM digital catalogs.  To get your copy please Request a CD-ROM Catalog. Telemobile also recommends Softwright TAP (Terrain Analysis Program) that is quite a sophisticated program that interfaces with digitized maps to provide you with accurate two-dimensional and three-dimensional maps and charts for accurate systems planning at the engineering level.  Softwright's TAP website is www.softwright.com top   We hope you found the above FAQs useful. If you need more information, have another question or a suggestion please email us at Page Last Updated February 3, 2004
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