Policy and Trade Terms
TERMS: Terms for all Telemobile
products and services are net due upon shipment either by Letter of Credit
at Sight, Exworks Telemobile Factory.
FREIGHT: All Telemobile products are shipped Exworks Torrance,
CA unless otherwise designated on specific system quotation. All orders
are sent by carrier of the Company's discretion. Specific shipping instructions,
if required by the customer, must be designated at time of order.
PURCHASE QUALIFICATION: Telemobile's cost schedules are confidential
and intended only for the use of authorized Telemobile accounts. All prices
shown are for trade accounts utilizing Telemobile's products in their
communications systems. Use and sales taxes are added as they apply per
order. Each system planned and assembled by Telemobile will include an
engineering service charge equal to twenty percent (20%) of the total
cost of the equipment utilized in this initial system. Trade discounts
are provided on equipment purchased by qualified installing resellers
for resale. No discounts are given on engineering services. If Telemobile
is responsible for installation, a separate turn key quotation will include
training, installation and system check-out charges at the factory and/or
at the job site as may be required.
All orders are subject to acceptance or rejection at the Company's headquarters.
All purchase order conditions must be confirmed in writing, signed by
an officer of the Company. No sales agent, distributor, reseller or representative
is authorized to bind Telemobile in any way without specific written approval
of the Company's President or Board of Directors. Availability, specifications,
pricing and policies are subject to change without notice.
RETURN GOODS POLICY: No credit returns will be accepted. All sales
are final. Service work and replacement parts are covered under Telemobile's
warranty policy with ninety (90) days warranty on all service work performed.
TELEMOBILE'S LIMITED WARRANTY: Telemobile warrants each new product
to be free from defects, material and workmanship for a period of one
(1) year from date of shipment by Telemobile. If the product is found
to be defective in normal use during this period, Telemobile will either,
at its discretion upon receipt of goods at Telemobile factory, authorize
its repair or replacement free of charge provided:
Equipment is delivered to the factory or returned to a qualified service
station authorized by Telemobile Inc. in writing.
Proof of purchase (sales receipt or other evidence) must accompany the
The communication equipment has not been subject to misuse, neglect, accident,
improper installation, alteration or incorrect wiring not prescribed or
in violation of instructions printed in the owners and installation manuals.
This warranty does not cover compatibility of Telemobile equipment with
any specific phone company or modification made to the equipment unless
such modification is made by Telemobile personnel.
SALES TERMS AND CONDITIONS
ALL PRICES QUOTED ARE IN U.S. DOLLARS, EXWORKS FACTORY TORRANCE, CALIFORNIA
U.S.A. Freight, insurance, bank charges or any other miscellaneous costs
incurred in shipment are for the buyer's account unless specifically mentioned
otherwise in writing by Telemobile Inc. Telemobile Inc. reserves the right
to deduct bank charges from commissions in the event the buyer's L/C does
not pay these expenses. There is a surcharge of $500 on all L/C orders
under $10,000 USD to cover U.S. bank processing charges.
PRICES INCLUDE PACKING IN CARDBOARD CARTONS suitable for international
shipment via air freight. Exception is wood crating for multi-channel
terminals in cabinets or open racks. Wood crating or other special packing
will be quoted when required.
SHIPMENTS WITHIN THE U.S.A. will be sent C.O.D. (Cash or Cashier's check
only) or upon receipt of advance payment.
SHIPMENTS OUTSIDE OF THE U.S.A. require advance payment or an Irrevocable
Letter of Credit, payable on a U.S. bank with a 35% deposit with order.
Advance payment may be by wire transfer to Telemobile account prior to
shipment from factory.
AIR FREIGHT SHIPMENTS ARE NOT INSURED BY TELEMOBILE INC. unless requested
otherwise by buyer. Uninsured shipments are made at buyer's risk. Buyers
should note that insurance is available when requested.
LETTERS OF CREDIT should remain valid through the stated delivery period
plus a minimum of an additional thirty (30) days. L/C's must be irrevocable
and confirmed by a U.S. bank and should allow shipment from Torrance,
California U.S.A. on carrier of choice by Telemobile.
BID BONDS are the responsibility of the in-country representative and
will not be opened by Telemobile Inc.
PERFORMANCE BONDS may be opened by Telemobile Inc., as necessary, to fulfill
contractual obligations, however, Telemobile Inc. will withhold agent
commissions equal to the amount of the bond until the bond is returned
LOANING OF DEMONSTRATION EQUIPMENT is possible in special instances upon
receipt of deposit from representative for an amount equal to the net
price of the equipment. All demonstration equipment must be returned within
ninety (90) days in good condition for full refund of deposit. Cost for
any lost or
damaged items will be deducted from the deposit.
Telemobile communications equipment
requires proper installation and handling to maintain the factory warranty.
Telemobile requires a field survey be performed by Telemobile to insure
that an acceptable radio path and/or link is achievable. All engineering
work, field survey, shipping, handling, training, travel expenses and
installation costs are not included in the hardware pieces.
If a field survey and/or installation is not specifically included, prices
quoted are an indication of a typical system to be installed by an independent
contractor whereby the contractor assumes any and all system responsibilities
and/or liabilities (including handling, installation, training and operation).
If the equipment is properly installed/handled as deemed by Telemobile,
Telemobile will warrant each Telemobile-supplied component under the standard
factory warranty against material and workmanship defects. Unless agreed
otherwise, the warranty will become effective at the time of dispatch
from the factory. If requested and agreed by Telemobile in writing, a
period of up to 30 days may be granted (to cover shipping and installation)
before the 12 month warranty period goes into effect.
In many cases, the system's configuration (and its cost) will need to
be changed from the typical examples shown in Telemobile literature to
one that fits the installation's unique terrain and/or operating parameters.
Telemobile offers a comprehensive field survey, system design-aid, installation/installation-supervision
and training program which provides factory engineering support through
the installation/commissioning stages.
(Telemobile is not responsible, and may exercise its option to charge
for delays due to circumstances beyond its control. Examples are negligence
on the part of the local agent/customer, delays in local transportation,
delays caused by customs/immigration, inability to reach the installation
sites, local unrest, etc.)
The order cancellation charge is based on the value of the order itself.
The cancellation charge will change depending on how much work and order
processing has been done on the particular order that is going to be cancelled/has
If the order has not yet gone through the systems check area, for final
tuning, adjustments, etc. the order cancellation charge is 25% of the
If the order has been processed through our systems area, the order cancellation
charge is 50% of the equipment value.
If the systems techs have already processed the equipment, it in most
cases will have to be "unprocessed", dismantled and checked out, so that
the radios can be used on other orders. This is double technician time
not just single technician time that is used in order to process and ship
to the customer.
Telemobile's policy is that no credit returns will be accepted. All sales
are final. However, if an order has shipped to the customer and has any
signs of wear when returned to Telemobile Inc. for requested credit and/or
refund, the 50% of the equipment value applies. Before we can determine
the value, we must deduct any missing or damaged items, and deduct any
special labor or other non-recoverable costs, such as freight, special
handling, etc. There will also be deductions for damaged or missing packing
material and documentation before applying the 50% charge.
MINIMUM ORDER, MINIMUM FREIGHT:
Telemobile Inc. has a minimum order amount of $25.00 and a minimum freight
charge of $10.00 (+ $10.00 if COD). If the part cost or freight cost exceeds
this amount, the higher number will be used.
ORDERS "ON HOLD"
All orders that are "on-hold" for more than six months are subject to
cancellation at the sole discretion of Telemobile Inc. If, and when these
orders are cancelled, the cancellation charge of 25% or 50% (see above)
Updated March 15 1999